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Resume

A proven e-commerce professional with experience in online sales, operations, and workflow automation. I combine commercial thinking with hands-on problem-solving and clear communication to keep things running smoothly and efficiently. My early career as a liaison officer taught me how to build trust, coordinate teams, and communicate effectively with clients and customers — skills that continue to guide how I manage people, projects, and processes today.

  • Marketplace Management (Wayfair, Amazon, eBay, Etsy)

  • Product Optimisation, Pricing & In-Platform Advertising Tools

  • Keyword Targeting, Sponsored Listings & Campaign Tracking

  • Supplier Coordination & Fulfilment Automation

  • Accounting (Sage, QuickBooks)

  • Python Development – AI-driven image and order systems

  • AI Platforms: OpenAI, Midjourney, Gemini, Claude

  • Cloud Systems: Microsoft Azure (asset management, APIs)

  • Automation – RESTful integrations, CSV parsing, email/FTP dispatch

  • Image Processing (PIL, OpenCV, Photoshop scripting)

  • Data Analytics (pandas, NumPy, Excel, Power Query)

  • Adobe Creative Suite – Photoshop & Illustrator

  • Leadership & Workflow Design

Work
Experience

Big Box Art - Director / E-commerce Manager

March 2012 - Present

Oversee all commercial, operational, and technical management for an online art retail business operating exclusively via marketplaces

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  • Managed 1.6M+ active listings across Wayfair, Amazon, eBay, and Etsy, maintaining top performance metrics.

  • Developed a Python-based AI image and order-processing system integrating local editing, Azure sync, and automated supplier communication.

  • Reduced manual image prep and order handling time by 70% through automation.

  • Handled daily fulfilment, inventory forecasting, and supplier relations.

  • Created all product imagery using Adobe Creative Suite and AI tools.

  • Used marketplace advertising tools—sponsored listings, keyword bidding, and promotions—to increase visibility and sales.

  • Oversaw accounting (Sage/QuickBooks), VAT, and monthly financial reporting.

  • Managed a small team and contracted developer to maintain automation scripts and system improvements.

Keepmoat - Resident Liaison Officer

Nov 2003 - Feb 2012

Liaised between residents, contractors, and project teams on large social housing improvement programmes across the North West. Operated independently with full responsibility for resident engagement and satisfaction initiatives.

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  • Sole point of contact for thousands of residents, contractors, and client representatives across multiple projects.

  • Implemented new communication practices improving workflow efficiency and customer satisfaction.

  • Coordinated property access and communications, minimising disruption and maintaining timelines.

  • Produced detailed resident reports for management and ensured Health & Safety compliance.

  • Collaborated with councils and site teams to build trust and maintain clear communication.

Education &

Professional

Development

BSc (Hons) Computing & Design – 2:1

 

Continuous self-learning in Python automation, AI integration, cloud systems (Azure, OpenAI API), and marketplace advertising. Currently completing training in PPC optimisation and campaign analytics (Amazon Advertising Learning Console, Google Skillshop).

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